FAQ
Frequently Asked Questions
Holiday Shipping Guidelines
To ensure delivery on or before 12/25/2020, orders must be placed by 10:59AM EST on the below dates:
Ground: Tuesday, December 12th
2-Day: Tuesday, December 16th
Overnight: Wednesday, December 18th
*We will not use FedEx SmartPost from 12/1/2020 through 1/1/2021. All orders under $15 that typically ship via FedEx SmartPost will now ship with FedEx Ground at no additional charge.
Will my package be delayed or take longer than usual to ship due to COVID-19?
We are doing our best to meet the delivery timelines outlined on site, but some shipments may be slightly delayed due to the ongoing and rapidly changing coronavirus situation. We greatly appreciate your patience at this time.
The shade or product I want is out of stock. When will it be back in stock & available for purchase?
The majority of our products are manufactured in Japan, and the country is experiencing significant challenges due to a recent surge in coronavirus cases. We do not have an estimate on the timing of restocks. However, we encourage you to visit our retail partners’ sites to see if they have the product or shade you are looking for.
Shade Matching Consultations
Our Surratt Artist Team is available to help you with shade matching and color consultations, free of charge. Please visit our Concierge Services page for more details and to schedule a virtual appointment.
Our Brushes
Surratt brushes are handmade in Japan and contain natural goat, Blue Squirrel, or sable hair. Please note that no animals are harmed in the process of making our brushes.
Animal Testing
Surratt does not, and will never, test on animals. We also do not work with any manufacturers that do animal testing.
Ingredients and Materials
A full list of ingredients is listed both on the product's packaging and the product's page.
All products are gluten-free and vegan, with the exception of the below:
Non-vegan:
Contains Beeswax: Relevee Mascara, Pointilliste Mascara, Expressioniste Brow Pencil
Contains Carmine: Artistique Eyeshadow, Artistique Blush, Smoky Eye Baton, Prismatique Eyes
Contains Marine Collagen: Torche Lumiere Highlighters
Our Relevee Lash curler is made from 100% surgical-grade steel. Its refill pads are made of silicone.
Shipping and Returns
Click here to learn more about shipping and returns.
Store Locator
Click here to discover our retail partners.
Surratt Pro Program
Surratt will offer a professional discount to qualified makeup artists within the United States. Please check back for updates.