Concierge Services

Concierge Services

Rated 5.0 out of 5
Based on 9 reviews

Shade matching, palette customization, and more—all free, all on your schedule.

More Details +

About This Product

Surratt is dedicated to client satisfaction. Our Global Artists are available to answer any questions you may have about our brand and our products, and to assist you in making your Surratt purchases via virtual appointment. Let us come to you. 

Click here to book an appointment.

Services

We are pleased to offer the following complimentary services:
• Shade matching
• Color consultation
• Palette customization
• Tips and techniques for expert application
• Revamping your makeup bag
• Building a brush wardrobe

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@surratt

    Customer Reviews

    average rating 5.0 out of 5
    Based on 9 reviews
    • 5 Stars
      9 Reviews
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    100% of reviewers would recommend this product to a friend
    Customer photos and videos
    9 Reviews
    Reviewed by Kelsey
    Verified Reviewer
    I recommend this product
    Rated 5 out of 5
    Review posted

    Excellent experience

    I had a great experience with Jesus. Unbelievably kind and great listening with regards to my questions and concerns. I felt like I was talking to a dear friend. I’m so excited to test out techniques and products recommended to me, and after that I will absolutely be scheduling another appointment with Jesus.

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    Reviewed by Christy
    Verified Reviewer
    I recommend this product
    Rated 5 out of 5
    Review posted

    Extremely helpful and kind!

    My virtual consultation with Jesus was very helpful and I walked away from the consultation feeling more confident in the Surratt products I had already purchased and a wish list for more products (always a good thing)! Immediately subsequent to publishing this review, I will be checking my cart out (full of recommendations from Jesus!).

    Jesus was very encouraging as he showed me how to apply the new Halogram shadows I had purchased and in what order, first on himself and then walked me through my own application. It was so helpful to get real time feedback on questions and techniques, products, and recommendations. I also appreciated getting a recap immediately following my consultation summarizing the products we discussed. I'm even more excited to use my new products and apply the techniques I learned from Jesus.

    I highly recommend Surratt's virtual concierge consultation service to anyone with questions about Surratt.

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    Reviewed by Jemima D.
    Verified Reviewer
    I recommend this product
    Rated 5 out of 5
    Review posted

    Really great, comprehensive service

    Jesus was great! He helped me figure out how to update my current, outdated makeup collection. Heading over to fill my shopping cart now! Thank you, Jesus!

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    Reviewed by Marianne S.
    Verified Reviewer
    I recommend this product
    Rated 5 out of 5
    Review posted

    Great experience!

    After watching every YouTube review of the Surratt Dew Drop Foundation and staring at swatches for hours trying to find my color match, I discovered the concierge service via Surratt's Instagram page. Instead of guessing what my best color match could be, I figured this service would be the best, most surefire way to make sure I'd be purchasing the right shade for me.

    It was easy to make an appointment via zoom. I met with Jesus P., who was so friendly and so helpful. We got right to my questions about color matching for the foundation. Jesus also answered my other questions regarding concealer, bronzer, blush, and eyeshadow.

    I am definitely not a make up connoisseur, but I want to step up my game and want to invest in quality products. But there's nothing more terrifying than potentially spending money on products that are not the right color for me. Thank goodness for Surratt's concierge service - practical, helpful, and fun! I can't wait to use these products!

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    Reviewed by Lisa
    Verified Reviewer
    I recommend this product
    Rated 5 out of 5
    Review posted

    Jesus Pulgarin was fantastic!!

    My Zoom consult went perfectly in deciding which color to purchase of the new Dew Drop Foundation. So glad I did the consult, because I would have bought the wrong shade. Jesus also recommended another product which I also just purchased...the Lid Laquer - Hadaka. Can't wait to get both.

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    “Our modern, artistic approach to beauty combines innovative formulas with mesmerizing colors and sumptuous textures.“

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